Terms of service
Draft. This text is published for review and will be replaced by the version approved by counsel before paid plans open. Where it is unclear, the plain-language security & privacy page says what we actually do.
These terms are an agreement between Bold Crow AI (“we”) and the organisation or person using AvaClone (“you”). By creating an account you accept them.
1. The service
AvaClone turns images into animated, talking avatars, lets you build conversational agents around them, and serves those agents on your website, on screens you operate, and in meetings, through a widget, an API and hosted pages. We may change features with notice in the changelog; we will not remove a capability your plan depends on without 30 days’ notice.
2. Accounts and plans
- You must be 18 or older and, if acting for an organisation, authorised to bind it.
- Plans are billed monthly or annually in advance. Included minutes expire at the end of each billing month. Extra minutes are billed at the end of the month at your plan’s rate, under a spending cap you set.
- A minute is one minute of a live avatar on screen; each minute of a Premium Avatar on screen uses two minutes of your plan; Studio operations draw the minutes shown on the button before you click. Metering is to the second.
- You may cancel at any time; the plan runs to the end of the paid period. We do not refund partial months except where the law requires it.
3. Your content and likeness
- You keep ownership of the photos, documents, voices and images you upload or generate. You grant us the licence needed to run the service for you and nothing more; we do not use your content to train models.
- An avatar of a real person may be built only with that person’s signed release, collected in the service. You are responsible for the truth of what you tell us about rights in your content.
- Every avatar carries an AI disclosure that you may not remove, hide or contradict.
- The acceptable use policy is part of these terms.
4. Your visitors
You are the controller of your visitors’ data and we process it for you under the privacy notice and, for enterprise customers, a data processing agreement. You must give your visitors the notices the law requires where you deploy the agent, including about the microphone and camera.
5. Availability
We aim for the service to be available at all times but do not promise it outside an enterprise SLA. Scheduled maintenance is announced in advance. The widget is designed to show the avatar’s idle loop and play voice even when live capacity is unavailable.
6. Suspension and termination
We may suspend an account that breaks these terms or the acceptable use policy, or that puts the service or other customers at risk, and will tell you why. You may export your content for 30 days after termination; after that it is deleted.
7. Liability
To the extent the law allows, our liability for any claim in a year is limited to the fees you paid us in the twelve months before it. We are not liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.
8. Changes and law
We may update these terms with 30 days’ notice by email; continued use after that is acceptance. These terms are governed by the laws of the State of Ohio, United States, and disputes are heard in its courts, unless an enterprise agreement says otherwise.
Contact
Bold Crow AI, Ohio, United States. legal@avaclone.ai.